1. Eligibility & documents
Renters must be at least the minimum driver age shown on the vehicle, hold a valid driving licence, and present a valid IC or passport. Identity document and driving licence photos may be required before handover; MOK stores them privately and only authorised staff can access them.
2. Rental period & late return
Each rental day is 24 hours from your chosen pickup time. The rental day count is calculated on the 24-hour rule: any leftover fraction of a day counts as a full extra day.
Late return: after a grace period of 60 minutes, a late-return charge applies per started late period — half of one day's rental price, escalating to a full day after 12h.
3. Payment & deposit
The rental total is shown at booking confirmation. A refundable security deposit may apply per vehicle and is returned after inspection of the car. Payment is due as indicated on your booking; MOK may request the balance before handover.
4. Cancellation
Cancellations made at least 48 hours before pickup are free. Later cancellations may incur a fee as set by MOK at the time of booking. Cancellations are processed by MOK; approved cancellations are refunded.
5. Mileage & fuel
Each rental day includes 300 km, excess charged at RM 1.00/km. Fuel is returned as found unless the vehicle page states otherwise.
6. Vehicle use, damage & fines
The vehicle must be used lawfully and only by licensed drivers named on the booking. The renter is responsible for traffic fines/summons incurred during the rental and for damage beyond normal wear, as assessed at return. Prohibited: transporting hazardous goods, sub-rental, use on unsealed roads or off-road, and any use that voids the vehicle's insurance.
7. Extensions & early return
Extensions are subject to availability and confirmed by MOK. Early returns are reviewed manually; pro-rata refunds follow MOK's current early-return policy.
8. Privacy & document handling
MOK collects the information needed to operate your booking: contact details, driver identity and licence documents. Documents are stored in private storage, accessible only to you and authorised MOK staff. We do not sell your personal data.
By checking “I have read and agree” you accept these terms at version 2026-10-v1 (privacy 2026-10-v1). The accepted version is recorded with your booking.